Homello Privacy Policy

Effective Date: October 1, 2025

Homello (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Services”).

By using Homello, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect the following types of information when you use our Services:

a) Information You Provide

• Account Information: Name, email address, phone number, and password.

• Rental Applications: Employment details, income information, references, documents (e.g., ID, pay stubs).

• Listings: Property descriptions, photos, lease terms, pricing.

• Communication: Messages exchanged between renters and landlords/agents through the platform.

b) Information Collected Automatically

• Usage Data: IP address, device type, operating system, browser type, pages viewed, and time spent.

• Cookies & Tracking: We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience.

c) Information from Third Parties

• Background check providers, payment processors, or credit agencies (only if you consent).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services.

• Facilitate rental applications and communication between tenants and landlords.

• Process payments and fees where applicable.

• Verify identity, reduce fraud, and enhance security.

• Send you important notices, updates, and promotional messages (you may opt out of marketing communications).

• Comply with legal obligations.

3. How We Share Your Information

We may share your information in the following situations:

• With Landlords/Agents: When you apply for a rental property, your application details are shared with the landlord or agent.

• With Tenants: When you post a listing, relevant details (except sensitive personal information) are shared with prospective tenants.

• With Service Providers: Payment processors, background check providers, hosting partners, analytics tools.

• For Legal Reasons: If required by law, regulation, or legal process.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Retention

We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

When no longer needed, we securely delete or anonymize your data.

5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or delete your personal information.

• Request a copy of your data.

• Restrict or object to certain processing.

• Withdraw consent at any time (where applicable).

To exercise these rights, contact us at support@homello.ai.

6. Security

We implement industry-standard measures to protect your information.

However, no method of transmission or storage is completely secure.

Use the Services at your own risk.

7. Children's Privacy

Homello is not intended for children under 18.

We do not knowingly collect personal data from minors.

If we discover we have collected data from a minor, we will delete it promptly.

8. International Users

If you access Homello from outside Canada, your information may be processed and stored in a country that may not have the same data protection laws as your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy periodically.

If changes are material, we will notify you by email or through the Services before the changes take effect.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Homello Privacy Team

privacy@homello.ai

Homello, Inc. | 11 Silver Creek Drive | Collingwood, ON, Canada